Privacy Policy - Whitmore

Contact Information

Company: Whitmore

Address: 12 Quayside, Newcastle upon Tyne NE1 3DX

Email: info@domain.com

Phone: +44 191 482 6173

Our Commitment to Privacy

At Whitmore, we take the privacy of our clients and website visitors seriously. This policy explains how we collect, use, protect, and handle your personal information when you interact with our website or use our consulting services.

We are committed to transparency in our data practices and to giving you control over your personal information. This policy complies with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide Directly

When you contact us or use our services, you may provide:

• Name and contact details (email address, phone number, postal address)
• Company information (business name, position, industry)
• Message content and correspondence
• Information about your business needs and objectives

Information Collected Automatically

When you visit our website, we may collect:

• Browser type and version
• Operating system
• IP address and approximate location
• Pages visited and time spent on site
• Referring website or search terms

How We Use Your Information

We use the personal information we collect for the following purposes:

Service Delivery

To provide business consulting services, respond to enquiries, and communicate with you about our services and your business needs.

Website Improvement

To analyse how visitors use our website and improve its functionality, content, and user experience.

Communication

To send relevant information about our services, respond to your questions, and maintain our professional relationship with you.

Legal Compliance

To comply with legal obligations, resolve disputes, and enforce our agreements.

The legal basis for processing your data includes your consent, contractual necessity, legitimate business interests, and legal obligations.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist with website hosting, analytics, email delivery, and other business operations, under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notification to affected individuals.

Data Security and Protection

We implement appropriate technical and organisational measures to protect your personal information, including:

• Secure data transmission using encryption protocols
• Regular security assessments and updates
• Access controls limiting data access to authorised personnel
• Secure data storage with backup systems

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but commit to promptly notifying you of any breach that may affect your rights.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Client information is retained for the duration of our professional relationship and for up to seven years afterwards for legal and accounting purposes
• Enquiry information is retained for up to two years unless you request earlier deletion
• Website analytics data is retained for up to 26 months

Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

Right of Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete information.

Right to Erasure

You can request deletion of your personal information in certain circumstances.

Right to Restrict Processing

You can request that we limit how we use your information.

Right to Data Portability

You can request your data in a structured, commonly used format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided at the top of this page. We will respond to your request within one month.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy regularly.